Alchemer

Alchemer is a pioneering customer management software company that specializes in transforming feedback into actionable insights. Established in 2006, Alchemer offers a comprehensive suite of products, including Alchemer Survey, Workflow, Mobile, and Web, which facilitate enterprise feedback management across multiple channels. With a focus on user flexibility and ease of use, Alchemer empowers over 13,000 customers to not only gather data but also enhance customer engagement and drive informed decision-making.

The company also provides tailored research solutions and professional services that enable businesses to customize their feedback processes to meet specific needs. In 2022, Alchemer gained significant backing from KKR, a global investment firm, which bolstered its mission to integrate customer feedback into actionable business strategies. Additionally, the acquisition of Apptentive in 2023 enhanced its capabilities, particularly for mobile customer feedback. Alchemer is committed to delivering exceptional customer support and fostering a culture of curiosity and problem-solving, making it a trusted partner for organizations seeking to elevate their customer experience initiatives.