Help Scout

Help Scout is a customer communication platform founded in 2011, dedicated to empowering businesses to deliver exceptional customer service through a people-first approach. With over 12,000 customer-facing teams utilizing its innovative tools, Help Scout has facilitated more than 950 million customer conversations, transforming the customer experience into a value-driven relationship rather than mere transactions.

The platform offers a suite of intuitive features, including shared inboxes, self-service knowledge bases, live chat, and proactive messaging. Help Scout integrates seamlessly with various apps and provides insights and analytics to supercharge team productivity. It caters to a diverse range of industries, including SaaS, e-commerce, healthcare, and education, ensuring businesses can maintain exceptional standards as they scale.

As a Certified B Corporation™, Help Scout is committed to social responsibility, pledging 1% of its equity to charitable organizations and dedicating at least 2% of revenue to support impactful initiatives. Emphasizing diversity and inclusion, Help Scout strives to create meaningful customer experiences through a remote-first culture that champions collaboration and innovation.